Terms of service

Terms of Service

These Terms of Service apply to your use of the Gilded Step online store and to any purchase you make from us. By using our store, you agree to these terms.

Products and information

We make reasonable efforts to describe and display our products accurately. Product appearance, packaging, accessories, and specifications may vary slightly depending on supplier updates, device screens, or manufacturing changes.

Wellness use and health disclaimer

Gilded Step products are intended for personal relaxation and general wellness.

Our massage and wellness products are not medical devices and are not intended to diagnose, treat, cure, or prevent any medical condition.

Information provided on this website is for general informational purposes only and should not be considered medical advice.

If you have a medical condition, injury, implanted electronic device, are pregnant, or have any concerns about whether a product is appropriate for you, please consult a qualified healthcare professional before use.

Always follow the instructions provided with your product and stop using it if you experience pain, unusual discomfort, irritation, dizziness, or any unexpected reaction.

Pricing and orders

Prices are shown in Canadian dollars (CAD) unless otherwise stated and may change without notice.

We reserve the right to refuse or cancel an order in cases including pricing errors, unavailable inventory, suspected fraud, or other legitimate operational reasons.

If we cancel an order that has already been paid, the applicable amount will be refunded.

Shipping and returns

Shipping, returns, and refunds are governed by our Shipping Policy and Refund Policy, which form part of these Terms of Service.

Limitation of liability

To the fullest extent permitted by law, Gilded Step is not liable for indirect, incidental, or consequential damages arising from the use of our products or website.

Nothing in these terms limits any rights that cannot legally be excluded under applicable consumer protection law.

Intellectual property

All content on this website, including text, images, graphics, and branding, belongs to Gilded Step or its licensors and may not be copied or used without permission except as permitted by law.

Governing law

These terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without affecting any mandatory consumer rights that may apply in your place of residence.

Contact

Questions about these terms? Contact us at gildedstepsupport@gmail.com.