Refund policy

Refund Policy

We offer a 30-day return window for eligible items.

To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.

To start a return, contact us at gildedstepsupport@gmail.com with your order number. Please do not send an item back before receiving return instructions.

Damaged, defective, or incorrect items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery and include photos of the item and packaging. We will review the issue and provide an appropriate replacement or refund where applicable.

Refunds

Once your eligible return is received and inspected, we will notify you by email. Approved refunds are issued to the original payment method, generally within 5 to 10 business days.

Return shipping

Return shipping costs are the customer’s responsibility, except when an item arrives damaged, defective, or incorrect.

Questions?

 Contact us at gildedstepsupport@gmail.com.