Privacy policy
Privacy Policy
Last updated: September 30, 2026
gildedstep ("we", "us") respects your privacy. This policy explains what personal information we collect, why, and how we protect it.
Information we collect
- Contact details: name, email, phone number, shipping and billing address.
- Order details: products purchased, order history, and communications with us.
- Payment information, which is processed securely by our payment providers. We never see or store your full card number.
- Browsing data: IP address, device and browser type, and pages visited, collected through cookies.
How we use it
- To process, ship, and track your orders.
- To answer your questions and provide customer support.
- To prevent fraud and keep our store secure.
- To send marketing emails, only if you have agreed to receive them. You can unsubscribe at any time.
- To improve our website and advertising.
Who we share it with
We share your information only with partners who help us run our store: our e-commerce platform (Shopify), payment processors, order fulfillment partners, shipping carriers, and analytics or advertising services. We do not sell your personal information for money. We may share limited browsing data with advertising partners to show you relevant ads, and you can opt out at any time using the link in the Cookies section below.
International transfers
Some of our partners are located outside Canada, so your information may be stored or processed in other countries, including the United States and China, where it may be subject to local laws.
Cookies
We use cookies to keep your cart working, remember your preferences, and measure site performance. You can disable cookies in your browser, but some features may stop working. To opt out of targeted advertising, visit: https://gildedstep-store.myshopify.com/pages/data-sharing-opt-out
How long we keep it
We keep your information only as long as needed to fulfill your orders and meet our legal and accounting obligations.
Your rights
You may ask to access, correct, or delete your personal information, or withdraw your consent to marketing, at any time. Email us and we will respond within 30 days.
Security
We use reasonable safeguards, including encrypted connections (SSL), to protect your information. No online system is 100% secure.
Children
Our store is not intended for anyone under 18, and we do not knowingly collect their information.
Changes
We may update this policy. The latest version will always be posted on this page.
Privacy Officer
The person responsible for protecting your personal information is the owner of gildedstep. You can reach them at gildedstepsupport@gmail.com.
Contact
Questions or requests: gildedstepsupport@gmail.com